Director, Operations

Job Responsibilities

Main objective of this position:

• Direct and oversee QSC Operations department including Port Terminal, TD, ED, Ops Steering, Transshipment, M&R and other functionalities pertinent to smooth running of Operations. To oversee cost management, vendor management and protecting HL interests and service quality are some of the other key goals/targets. Record and report on a regular basis the Operations activities of the QSC including meeting the departmental KPI’s.

 

Main Functions and Responsibilities:

• To manage, steer and support the Operations Department’s performance and to ensure all activities are completed within company guidelines.
• Port/Terminal Operations - Oversee QSC Port Operations functions. Monitoring port operations on a daily basis ensures the work is flowing in accordance with defined processes and analyzing operations identifies opportunities for cost reductions and cost control.
• Transport Dispatch/Transshipment – ensure timely and cost efficient transport of containers by rail, truck and feeder vessel to/from locations within an Area of Operation.
• Equipment Dispatch – ensure customers obtain equipment, which meets their shipping needs in a timely manner.
• Maintenance & Repair - ensure sufficient equipment availability of all types to cover budgeted and forecasted bookings, while maintaining the most economical cost.
• Operations Steering Support - ensure Operations department maintains systems, writing procedures and running statistics as needed.
• Leadership and Management - Coach and develop individual department managers and staff. Have regular performance reviews in line with company’s policy and QSC Management requirement.
• Resolution of high level concerns.
• Others - Build, maintain and develop partnerships with individuals and groups within the organization.
• Continually strive to create operational efficiencies within the Operations processes.
• Responsible for setting targets and goals for individual department in Operations.
• Maintain working knowledge of services as well as all governmental rules and regulations.
• Create an environment and maintain an open communication channel within Department, QSC, Area and Region.
• Ensure QEM principles are followed and promoted within department
• Work closely with other QSC/Area Directors on process improvement and communication