Marine Client Manager

Job Responsibilities

Marine Client Manager Job In Denmark

 

As part of the Lloyd's Register Marine & Offshore business development team, you will be responsible for attaining new business, retain and develop specified clients and to promote Lloyd’s Register, its products and services as directed.

You will:
 

• Be responsible for general client care and ensuring high levels of service provision. To be the main point of contact for the client as well as establishing personal contact with key influencing personnel.
• Manage issues and other specialist employees to achieve effective specialist knowledge transfer and application.
• Ensure strategic relations are developed and maintained between LR senior management and client senior management.
• Prepare and maintain an Account Plan for each client which will involve how to effectively manage the relationship and research to establish knowledge of a client such as business strategy, company structure, hierarchy and identity of decision makers and influencers. Use amber sheets to develop long-term growth strategies.
• Achieve agreed BD targets to protect and grow business with specified clients.
• Where directed, manage assigned accounts to ensure that commercial and performance levels are being achieved and for vessels identified “at risk” by FQMP, coordinate with the operations staff the preparation and maintenance of a Fleet Improvement Plan (FIP) and defined reporting for the Classification Executive.
• Undertake necessary documentation, data, administration and communication activities needed to successfully support client managers in own area.
• Identify new business opportunities with specified clients and update Salesforce accordingly. Create Bluesheets to develop winning strategies for complex opportunities.
• Manage queries and problems for the client relating to all areas of the business.
• Disseminate relevant up to date technical information.
• Promote and communicate LR products and services to clients directly, and arrange appropriate visits, presentations and local seminars as required. This includes proposal preparation and presentation.
• Monitor, report on, upload to SF and disseminate as appropriate all client meetings and visits as well as all aspects of competitor activity for each client and general client activity. Ensure meetings are well managed and that actions are correct.
• Conduct activities in line with internal procedures, accreditation schemes, legislation and industry standards.
• Pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness.


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