Project Services Coordinator

Job Responsibilities

Project Management:

• Assist Implementation teams with technical projects and customer issues when required
• Develops detailed project plans and document processes in detail
• Allocates and delivers every project on time, within budget and scope
• Assists with the preparation of RFP documents
• Tracks (maintaining comprehensive documentation) and communicate project progress both internally and to the customer
• Communicates and minimize any risks both internally and to the customer
• Logs and maintain tickets in TFS, tracking work hours when required
• Prepares and attend customer meetings and project kick offs
• Ensures resources are available by collaborating with team leads and managers across the company
• Identify areas for improvement within the Resco suite of applications and communicate to internal teams
• Assists with the creation of technical documentation

Sales and Account Management:

• Attends/ Leads regular team calls and proactively helps team members
• Attends/ Leads regular customer calls
• Shares knowledge across the company
• Continuously and proactively enhances knowledge on Ship and Shore Software as well as SQL/ MS products
• Ensures Industry knowledge is up to date

Service Improvement:

• Work with the Professional Services Manager/ Team Supervisor to identify, promote and proactively suggest department and product improvements
• Identify new processes and procedures to improve the overall service we offer internally and externally
• Ensure industry knowledge is up to date, identifying key market trends