Reviews inbound appointment log and open order report each day, to plan work activities.
Plans inbound and outbound schedules accordingly to meet customer metrics.
Determines staffing needs based on workload and schedules staff accordingly.
Reviews and updates operational procedures as necessary and ensures they are communicated to and understood by the warehouse associates.
Tracks productivity and qualifies performance by individual, function, and department.
Works with Inventory Control to ensure the highest level of inventory accuracy possible.
Manages payroll of the department, ensures premium rates and overtime are entered accurately and able to meet payroll deadlines.
Advises employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing.
Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
Determines work procedures, prepares work schedules, and expedites workflow. Issues written and oral instructions.
Ensures that proper safety procedures are followed.
Maintains harmony among workers and resolves grievances.
Supervisory Responsibilities
Directly supervises 50+ employees.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, training employees, planning, assigning and directing work
Appraising employee performance; assist with annual performance appraisal feedback.
Disciplining employees and addressing complaints and resolving problems.
Skills
High school diploma or general education degree (GED
1-3 months related experience and or combination of education and experience